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Field Notes

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Practical guides, playbooks, and product news for nonprofits and the city teams who keep communities running.

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How to answer your community's questions when your team is stretched thin

Your community looks for answers online first, often before they ever call. Here's how a stretched-thin nonprofit team can meet them there without adding work.

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Nonprofit

New Orleans Career Center Community Story: The Emails That Went Unanswered

Austin Richards tells the New Orleans Career Center's story. How the nonprofit got the inbox off his plate and put enrollment answers where families look.

Nonprofit

The 18th Ward Community Story: Out of the Inbox, Into the Field

The 18th Ward serves 15,000 New Orleans kids a year. How Lowrey Crews' team stopped answering the same family questions by hand and got back to the field.

Nonprofit

The State of New Orleans Nonprofit Operations H2 2026

What 21 New Orleans nonprofit leaders told us about admin burden, tech sprawl, broken referrals, and the funding cliff, and what less-burdened teams do differently.

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